Troubleshooting Woocommerce Shipping Issues

There are no shipping methods available

If you’re encountering the frustrating error message “There are no shipping methods available” on your WooCommerce cart or checkout page, don’t worry. In this guide, we’ll explore some of the common reasons why this error occurs and how you can troubleshoot them. We’ll focus specifically on the popular WooCommerce FedEx Shipping plugin. Let’s get started!

Reasons for the “There are no shipping methods available” message

Incorrect shipper’s FedEx account details

To display accurate FedEx shipping rates in real-time, the WooCommerce FedEx Shipping Plugin requires you to integrate your own FedEx account. However, if you’ve entered incorrect account details, you’ll see the dreaded “There are no shipping methods available” message.

To rectify this issue, navigate to Plugins > WooCommerce Shipping Plugin for FedEx > Settings > General and ensure that your FedEx account details are accurate.

Incorrect Shipper’s Address

The shipper’s address is crucial for FedEx to calculate shipping costs correctly. If the shipper’s address is not configured accurately in the plugin settings, it can result in unavailable shipping options.

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To resolve this, review the plugin settings and ensure that the origin address is entered correctly. Double-check the street address, city, state, and postal code to match the actual location from where shipments will be picked up. Once the correct origin address is added, shipping options should be visible on the WooCommerce cart and checkout pages.

FedEx Real-time rates are disabled under the Rates and Services tab

For the plugin to provide accurate shipping options and pricing information, Real-time Rates must be enabled. This option allows the plugin to connect with FedEx and retrieve up-to-date rates based on weight, dimensions, and destination. Failing to enable this option means shipping rates won’t be displayed.

To avoid this issue, visit the plugin settings and navigate to the Rates and Services tab. Ensure that the Real-time rates option is turned on so that valid shipping services are displayed during checkout.

WooCommerce product weight & dimensions are not configured

Shipping carriers like FedEx rely on weight and dimensions to determine shipping rates and available methods. If a product in your WooCommerce store is created without these attributes, FedEx will be unable to provide valid shipping methods.

To avoid this, make sure you add approximate weight and dimensions for each product in your store. Edit the product details and fill in the appropriate fields for weight and dimensions. Once the correct information is added, you’ll be able to display accurate shipping costs and valid methods to your customers at checkout.

Shipping service availability for specific countries

Configuring specific shipping methods based on countries or regions allows you to optimize shipping costs, meet customer expectations, and ensure reliable delivery. However, if shipping rates are set exclusively for specific countries, customers from other countries won’t see any shipping services.

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To prevent this issue, ensure that shipping rates are appropriately set for all the locations you provide shipping to. This includes both FedEx Ground and Air services.

Appropriate FedEx shipping services not selected in the Services Table

FedEx offers different shipping services that vary by location. Some services, like FedEx Ground, might not be applicable to certain destinations. If you haven’t selected an alternative FedEx Air service, the “There are no shipping options available” message will be displayed.

To avoid this situation, make sure you have appropriate shipping services selected for all locations where you provide shipping. This includes both FedEx Ground and Air services.

Conditional shipping – Minimum Order Amount configured within the plugin settings

The WooCommerce FedEx Shipping Plugin offers flexible options, including the ability to display shipping methods only if certain conditions are met. One such condition is the “Minimum Order Amount,” which requires customers to reach a specific order value before they can proceed with FedEx shipping.

If customers fail to meet this criteria, shipping rates won’t be displayed on the WooCommerce cart and checkout pages.

To avoid this, review your business requirements and set the minimum order value accordingly. If your business doesn’t require a minimum order value for shipping calculations, it’s best to keep this feature unchecked.

Incorrect destination address entered by the customer

Both the shipping address and the customer’s address are needed to calculate accurate shipping rates. If a customer enters an incorrect address during checkout, the “There are no shipping options available” message will appear.

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To prevent this, double-check the address for accuracy, including street names, numbers, city, state, and postal code. Using standardized address formats and verifying with official sources can help ensure successful delivery.

Inaccurate combination of FedEx Special Services

FedEx provides various special shipping services that give you additional control over your shipments. However, configuring multiple special services that might not be supported by FedEx can lead to errors.

To avoid such issues, check the appropriate special services that are applicable to your business requirements. Visit the official FedEx website and navigate to the Special Services page to determine which countries or regions support the service. If your chosen origin and destination are supported, you can proceed with the appropriate special service option. This ensures that accurate FedEx shipping rates are displayed to your customers.

If you can’t find the required information on the FedEx website, reach out to FedEx customer support for more specific and up-to-date assistance.

Conclusion

We hope this article has helped you troubleshoot the ‘There are no shipping methods available’ error message. The WooCommerce FedEx Shipping plugin offers a reliable solution for setting up the desired shipping methods and prices on your WooCommerce store.

If you need assistance with setting up WooCommerce shipping on your store, feel free to contact ProgramMatek Customer Support.