Is Woocommerce Experiencing Issues?

The WooCommerce System Status report is a valuable tool for troubleshooting any problems that may arise with your online store. It provides a wide range of information and tools, allowing you to check software versions, server settings, and more, all from within your WooCommerce dashboard.

How to Access Your System Status Report

To view your System Status report, follow these simple steps:

  1. Go to WooCommerce > Status.
  2. Before reaching out to Woo Support, make sure to troubleshoot using the information provided below.
  3. Click on Get System Report and choose either Copy for support to easily paste it into your Support Request, or Download for support to attach it as a file if you’re still experiencing issues. This report contains crucial information that helps our support team quickly identify and resolve any problems you may be facing.

System Status

This comprehensive report offers general information about your website, including details about your WordPress installation and the features you have enabled.

WP address (URL), Site address (URL), WC Version, WC REST API package, WC Blocks package, Action Scheduler package, Log Directory Writable, WP Version, WP Multisite, WP Memory Limit, WP Debug Mode, WP Cron, Language, External Object Cache

Additionally, your System Status report provides important information about your server:

Server Info, PHP Version, PHP Post Max Size, PHP Time Limit, PHP Max Input Vars, cURL Version, SUHOSIN Installed, MySQL Version, Max Upload Size, Default Timezone is UTC, fsockopen/cURL, SoapClient, DOMDocument, GZip, Multibyte String, Remote Post, Remote Get

This section also includes details about your current database version and provides a list of all database tables along with their existence status.

Furthermore, the report displays the various post types present in your store, along with the number of posts within each type. The number of post types may vary depending on the plugins you have installed.

It is important to note that the System Status report also indicates whether your connection is protected. Rest assured, any errors are concealed from untrusted visitors who try to access your information.

The report allows you to view a comprehensive list of all the plugins installed and active on your site. You can easily check the current version numbers of your software and identify if any extensions require updates.

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Moreover, the report also provides information about plugins installed but inactive on your site. You can gain insights into the current version numbers of your software and identify extensions that have available updates.

These files, located in the wp-content directory, play a specific role in enhancing or replacing certain functionalities within WordPress.

The System Status report also offers access to general settings for your site:

API Enabled, Force SSL, Currency, Currency Position, Thousands Separator, Decimal Separator, Number of Decimals, Taxonomies: Product types, Taxonomies: Product visibility, Connected to WooCommerce.com, Enforce Approved Product Download Directories

This section of the report displays the page IDs and Permalinks assigned as WooCommerce pages. For instance, if your site is “https://example.com,” the Cart page can be accessed at “https://example.com/cart/

The report provides information about the theme currently active on your installation. It’s worth noting that non-WooCommerce themes can sometimes conflict with WooCommerce or its extensions. If you encounter any issues, we recommend temporarily switching to the free Storefront Theme. If the issue is resolved while using Storefront, it suggests that the problem lies with the theme itself. In such cases, you can check for updates or get in touch with the theme developer for assistance.

Name, Version, Author URL, Child Theme, Parent theme name, Parent theme version, Parent theme author URL, WooCommerce Support

This section highlights any files that override the default WooCommerce template pages and indicates whether those templates are outdated.

If you encounter any issues with the displayed pages, switching to the Storefront theme ensures the use of original template files. For more detailed information on fixing outdated WooCommerce template files, please refer to the relevant documentation. For permanent solutions, we recommend contacting the theme developer.

System Status Subscriptions

The System Status report also provides an overview of scheduled action counts, displaying both previous and most recent dates. For more technical information about the Action Scheduler and frequently asked questions, please visit ActionScheduler.org.

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Action Status, Count, Oldest Scheduled Date, Newest Scheduled Date

The Tools tab contains several helpful buttons that address various items, such as user capabilities and customer sessions.

For instance, you can use the Clear transients and Clear expired transients buttons to remove WooCommerce transients and expired transients from your WordPress database. Transients temporarily store cached data in a standardized way.

In addition, the Delete orphaned variations button allows you to quickly remove any variations without a parent. You can also reorder address indexes to improve order search results.

Furthermore, you can recount terms and reset capabilities. Recounting terms can resolve any issues arising from changes in settings that hide products from your catalog. Resetting capabilities can be useful when certain users are unable to access all WooCommerce admin pages.

By clicking Clear customer sessions, you can delete any session data from the database. However, keep in mind that this action will also remove any customer carts that are currently being worked on, so exercise caution.

The Create default WooCommerce pages button is a handy tool for resolving issues with your WooCommerce pages. Instead of creating each page individually, you can select Install pages to automatically create any missing WooCommerce pages. Existing pages will not be replaced or modified.

You also have the option to delete all tax rates set in WooCommerce. If you were planning to remove tax rates anyway, using this tool is much more efficient than manually deleting them one by one.

Lastly, you can delete WebHook logs and reset usage tracking settings. When you initially installed WooCommerce, you may have opted to send us non-sensitive data to help improve the platform. If you wish to opt-out now, you can reset your usage tracking settings.

The Logs tab is where WooCommerce keeps a record of all events occurring in your store. Some logs, such as fatal errors, are automatically stored, while others need to be enabled in the relevant extension’s settings, such as payment gateways.

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From the dropdown menu, you can select the desired logs and click View to access the events captured. This feature is especially useful for identifying specific errors with timestamps that occurred within your store.

WooCommerce Status

In the event of a fatal error, the System Status report will list the error under a log named “fatal-errors.” This log is invaluable for effective debugging.

By default, logs are retained for 30 days before being purged (as of WooCommerce 3.4). However, you can modify this timeframe by using the woocommerce_logger_days_to_retain_logs filter, which is set to 30 by default.

Depending on the installed and enabled extensions for debug logging, you may encounter various logs. For support purposes, logs with the name “fatal-errors” and those specific to the relevant extension are usually the most relevant. It is also worth noting the date displayed after the log name for easy identification.

Users of WooCommerce Shipping & Tax also have access to a fifth tab that provides valuable information about the extension’s health, specific services in use, and a debugging section, among other features.

The Health section displays the status of connected parts, alerting you if any WooCommerce or Jetpack components require attention, as well as the status of services being used.

Under Services, you can find detailed information about the performance and functionality of specific services. This section highlights any errors that require attention, while also allowing you to enable debug logging to capture and diagnose issues. Additionally, our Support team is available to help you configure your printer for printing shipping labels.

Remember, the System Status report is a crucial tool that empowers you to resolve any issues that may arise with your WooCommerce store. By following the steps outlined above and utilizing the provided information and features, you can effectively troubleshoot and maintain the optimal performance of your online business.

For more information about WooCommerce and its latest updates, please visit ProgramMatek, your trusted partner for all your eCommerce needs.