Setting up a new WordPress Site
To create your WordPress site, you will need to purchase the WordPress hosting feature under the Sites tab. Once you’ve completed this step, you can begin by clicking the “+ Create WordPress” button.
Fill in the Site and User details
After purchasing WordPress hosting, fill in the necessary details for your site and user.
Wait for installation to complete
Allow 10-15 minutes for the installation process to finish.
After installation is complete
Once the installation is done, you will have access to the following:
The WordPress Dashboard
Here, you can access your site and admin portal, manage additional domains and the primary domain, as well as import an existing WordPress site using the All-in-One WP Migration plugin. You can also refresh the cache for your WordPress site.
This section allows you to manage all users for your site.
Backup & Restore
In this section, you will find backups for the last three days. Backups are created daily at 05:00 AM CST.
Here, you can manage FTP access and communication settings. Please note that this feature is still in development and not currently available.
Once your site is ready to be published, you can connect your domain to the WordPress site. For detailed instructions on how to do this, please refer to this article.
Q1: I’m unable to add the same domain to my other subaccount/location.
Using the same domain or subdomain in multiple locations is not possible.
Q2: Why can’t I update my primary domain?
If you have added an additional domain, you can update your primary domain.
Q3: I’ve added the A/CNAME record, but the domain is still not being added.
There could be a few reasons for this issue:
- Check for typos in your domain name.
- Allow time for DNS changes to propagate.
- Ensure your DNS configuration is set up correctly.
- Remove any conflicting duplicate records for the same subdomain.
Q4: I can’t connect my root domain (e.g., mydomain.com).
Make sure there are no additional AAA, TXT, or other records if you plan to use your root domain for WordPress.
Q5: How many WordPress sites can I have per sub-account?
At the moment, you can only have one WordPress site per sub-account.
Q6: How can I request to cancel a client’s WordPress subscription?
To initiate a WordPress Cancellation Request, please fill out this form. Our WordPress Hosting Team will respond to your request within two business days or less.